What’s your policy on exchange and returns?
We're happy to accept exchanges and returns on eligible items within 14 days of purchase.
Rules for return:
If for any reason you are not satisfied with the item you’ve purchased, you’re able to return the item to us within 14 days after you’ve received the item. Please note that you have to meet the following requirements to be eligible to return the item:
- The item or product has not been used. Having a hands-on look with the item is allowed.
- The item is still in a new state, e.g. no damage to the item that has been inflicted after arrival of the item.
- The item needs to have all original labels, stickers and packaging present.(As much as is possible.)
When the returned items have arrived at our customer department and when the items are in good condition, we will refund the full price of the item according to the time you’ve purchased it. Refunds take place either via bank transfer, creditcard or Paypal, depending on the way you’ve purchased the now returned item. You will receive an e-mail notification when your refund ticket is being processed. Please, always include the customer receipt or a copy of the customer receipt when returning items.
If for any reason you’re more keen on returning the item for another item, then please order the item you want on our webshop beforehand. This is to prevent issues where the item may not be in stock or when the item is no longer offered in our shop.